296bet Privacy Policy

296bet ("we", "us", "our") operates an online casino and sports betting platform at 296bet.app, serving players in Bangladesh. We recognise that your personal data is important to you and we are committed to handling it with care, transparency, and in accordance with applicable data protection principles.

This Privacy Policy ("Policy") describes the types of personal information we collect from players ("you", "your") and visitors to our platform, the purposes for which that information is used, the parties with whom it may be shared, and the measures we take to protect it. It also sets out the rights available to you in relation to your personal data and how you may exercise them.

This Policy applies to all 296bet services, including the website, any mobile-optimised interface, customer support channels, and any communications we send to you. It should be read together with the 296bet Terms & Conditions, which are available at /terms-conditions.

If you do not agree with any part of this Privacy Policy, you should not use the 296bet platform. Continued use of the platform following the posting of any amendment constitutes acceptance of the revised policy.

296bet collects personal data in the following categories:

2.1 Registration Data. When you create a 296bet account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is mandatory — without it, we cannot open an account for you or deliver our services.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, we may collect copies of government-issued identification documents (national identity card, passport, or driving licence) and proof of address. We may also collect a selfie or liveness check image for biometric identity confirmation.

2.3 Financial & Payment Data. We collect records of deposits and withdrawals, payment method details (such as your registered bKash, Nagad, Rocket, or Upay mobile number), and transaction history. We do not store full payment card numbers on our servers.

2.4 Betting & Gaming Activity. We collect records of all bets placed, games played, stakes wagered, winnings received, and any bonus offers redeemed through your 296bet account. This data is used to administer your account, detect fraud, and fulfil regulatory reporting obligations.

2.5 Technical & Device Data. When you access the 296bet platform, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, referring URL, and session timestamps. This data is collected through server logs and cookies.

2.6 Communications Data. If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages and any supporting documents you provide.

2.7 Voluntary Information. From time to time, you may provide additional information voluntarily — for example, when responding to a survey, entering a promotion, or updating your account preferences. Such data is collected and used in the manner described at the point of collection.

296bet uses the personal data we collect for the following purposes:

• Account Administration: To open, maintain, and manage your 296bet player account, including processing deposits and withdrawals and crediting winnings.
• Identity Verification: To verify your identity and age (18+ requirement) as part of our KYC process and to prevent underage gambling.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited activities described in our Terms & Conditions.
• Payment Processing: To facilitate deposits and withdrawals through supported Bangladesh payment channels including bKash, Nagad, Rocket, and Upay.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat or email at [email protected].
• Regulatory Compliance: To meet legal and regulatory obligations applicable to online gaming and financial services operations, including AML reporting requirements.
• Service Improvement: To analyse aggregated usage data to improve platform functionality, game offerings, and the overall player experience.
• Responsible Gaming: To monitor betting patterns and, where necessary, implement responsible gaming measures such as deposit limits or account restrictions in the interest of player welfare.
• Communications: To send you account-related notifications, security alerts, and — where you have given your consent — promotional communications about 296bet offers and new game launches.

296bet processes personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 296bet (the Terms & Conditions), including providing account services, processing payments, and settling bets.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering laws, KYC obligations, and record-keeping requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of 296bet, including fraud prevention, security monitoring, and platform improvement, where those interests are not overridden by your data protection rights.
• Consent: Where 296bet relies on consent — for example, to send you promotional communications — you may withdraw that consent at any time by contacting support or updating your communication preferences in your account dashboard. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

296bet does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services receive copies of your identification documents and biometric data solely for the purpose of completing our KYC process.
• Fraud Detection & Security Services: Specialist fraud prevention providers may receive technical and behavioural data to assist in identifying and blocking suspicious activity.
• Customer Support Platforms: Our live chat and email support tools may process communication data on our behalf under strict data processing agreements.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or in response to a lawful request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 296bet's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers acting on behalf of 296bet are required to handle your personal data in accordance with this Policy and applicable data protection standards. They are not permitted to use your data for any purpose other than fulfilling the specific service they provide to us.

The 296bet platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and gather analytical data about platform usage.

Essential Cookies. These cookies are strictly necessary to operate the platform. They maintain your login session, remember your account preferences, and enable core security features. You cannot opt out of essential cookies without disabling platform functionality.

Analytical Cookies. We use analytical cookies to understand how players use the 296bet platform — for example, which games are most popular, how long sessions last, and where players encounter difficulties. This data is used in aggregated, anonymised form to improve the platform.

Functional Cookies. Functional cookies remember your preferences such as language, display settings, and recently played games to provide a more personalised experience on your next visit.

Managing Cookies. You may configure your browser to block or delete cookies at any time. Please note that blocking essential cookies will impair your ability to use the 296bet platform. Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance.

We do not use third-party advertising cookies or cross-site tracking cookies on the 296bet platform.

296bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the 296bet platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Storage: Sensitive data — including identity documents and payment method details — is stored in encrypted form on secure servers with restricted access controls.
• Access Controls: Access to personal data within 296bet is strictly limited to staff members who require it to perform their job responsibilities. All internal access is logged and subject to audit.
• Intrusion Detection: Our platform is monitored around the clock for signs of unauthorised access, unusual activity, and potential security breaches.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, 296bet will notify affected players promptly and take immediate remediation steps.

Despite these measures, no electronic transmission or storage system is completely secure. 296bet cannot guarantee the absolute security of data transmitted over the internet. You play an important role in security by protecting your account credentials and notifying us immediately if you suspect unauthorised access to your account.

296bet retains your personal data for as long as your account remains active and for a minimum of five (5) years following account closure. This retention period reflects our obligations under applicable anti-money laundering legislation and financial record-keeping requirements.

Specific retention periods by data category are as follows:

After the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

As a player on the 296bet platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update certain information directly through your account dashboard.
• Right to Erasure: You may request that we delete your personal data. Please note that this right is subject to our legal retention obligations — we may be required to retain certain data even after account closure as described in Section 8.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications.

To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within two (2) business days and aim to respond substantively within thirty (30) calendar days. Identity verification may be required before we can act on your request.

The 296bet platform integrates with a number of third-party services that are essential to its operation. These include game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), payment processing services (bKash, Nagad, Rocket, Upay), and infrastructure providers. Each of these third parties operates under its own privacy policy and data protection practices.

When you interact with a third-party game directly embedded within the 296bet platform, that game provider may collect limited technical data (such as session identifiers and game outcome data) necessary to deliver the game. This data is shared under contractual data processing agreements and is used solely for the purpose of providing the game service.

296bet is not responsible for the privacy practices of third-party services that operate independently of the 296bet platform, including external websites you may link to. We strongly encourage you to review the privacy policies of any third-party service you use in connection with your online gaming activity.

The 296bet platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. If we become aware that a player account has been registered by or on behalf of a person under 18, we will immediately suspend that account, void any associated bets or transactions, and securely delete all personal data collected in relation to the account.

Parents and guardians are encouraged to use parental control tools and to monitor the online activity of minors in their care. If you believe a person under 18 has accessed or registered on the 296bet platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

296bet reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The effective date at the top of this document reflects the version currently in force. Your continued use of the 296bet platform following the posting of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you must stop using the platform and contact us to arrange account closure.

We encourage you to review this Privacy Policy periodically. Previous versions are available on request by contacting [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 296bet handles your personal data, please contact us using the details below. All correspondence should be submitted in English.

Support Email: [email protected]

Live Chat: Available 24/7 inside your 296bet account dashboard.

Response Time: 2–5 minutes average for live chat; within 24 hours for email queries.

Operating Hours: Support is available at all hours in Bangladesh Standard Time (BST, UTC+6).